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Terms and Conditions

by TK Lab Limited
Last updated on 3 April 2022
By enrolling or subscribing into any products or services offered by TK Lab Limited and/or any of its related companies, subsidiaries, or affiliates (hereafter referred to as “TK Lab, “we”, “us”, “our”), including but not limited to programs and boot camps, the customer acknowledges and agrees to our Terms and Conditions as specified below:

GENERAL ENROLLMENT

- TK Lab reserves the right to refuse the admission of any student who, in TK Lab's opinion, does not meet the minimum requirement for courses, may impact the learning of other students in its campus and any third-party locations, and/or impact the teaching of TK Lab’s Nomad Teachers.

- TK Lab reserves the right to discontinue a student’s enrollment at any time due to, including but not limited to, non-payment of tuition in part or in full, disruptive behavior in class at any places where classes are conducted, negative impact on other students’ learning and/or the Nomad Teacher.

- Enrolment is only confirmed upon successful payment and completion of the student registration form.

- For Boot Camps, hereafter bearing the meaning of group classes with more than 1 student, TK Lab reserves the right to reschedule a student’s enrollment at any time for any one-person class.

- TK Lab reserves the right to change any pre-assigned Nomad Teacher for any lesson as deemed appropriate or necessary. For 1-on-1 private classes, clients shall be notified of such change prior to class via email or phone. For Boot Camps, TK Lab is not required to provide prior notice for such arrangements.

Enrollment in any courses offered by TK Lab may be subject to pre-assessment to determine a student's suitability to enroll in any lessons.

TUITION DETAIL & PAYMENT POLICY

- Tuitions are non-refundable once the student’s placement has been confirmed.

- All tuition fees must be settled before the class commences. TK Lab reserves the right to withdraw or preclude any student from attending any class if the course fee has not been settled.

- Tuition must be paid at the time of registration via cash, cheques or other online payment methods available at that time. TK Lab reserves the right to change or decline any payment method without prior notice.

- TK Lab reserves the right to change, including but not limited to time, course fee, course content, course materials and/ or structure, at any time without further notice. For the most up-to-date tuition fee and course details, please refer to the rates as published on our website, brochure and/or printed leaflets, or on our latest published amendment.

- The tuition fees may comprise a package of classes and/or hours as indicated on our website or brochure. No pro-rata payment will be accepted unless otherwise specified or agreed in writing as provided by TK Lab.

- Promotional discount is limited to one discount per student and is required to be paid the full at the time of registration to receive the published discount rate. TK Lab will not honor retroactive adjustments and the total discounts received cannot exceed the total cost of the products and/or purchased. TK Lab reserves the right to amend or change our promotional policy any time without further notice.

CANCELLATION, CLASS ARRANGEMENT AND SAFETY POLICY

For classes that are cancelled due to unexpected public health and safety warnings, such as flu outbreak, any other contagious diseases, school suspension announced by the EDB, or other safety concerns, TK Lab, at a reasonable time, will try its best to accommodate the majority of make-up classes but with no guarantee.

In the event of class postponement or cancellation caused by the above circumstances, no refunds will be made, and all tuition fees paid will be carried over to another boot camp, or used towards 1-on-1 private classes where private lesson rates apply.

For all In-person private classes and group private classes, while class dates and times are of the students’ preference, the following cancellation policy applies:

Private group classes must be cancelled as a group, e.g. if 1 student is absent, the group class should be rescheduled.
If the group decides to continue as normal, a make-up class is not available for the absent student(s) and no tuition fees will be credited.
If the class is cancelled 48 hours in advance, full tuition fees will be credited.
If the class is cancelled between 48 and 24 hours before class, half tuition fees will be credited.
If the class is cancelled within 24 hours of class start, no tuition fee will be credited.

Tuition fees will only be refunded when the enrollment is not accepted or classes are cancelled by TK Lab.

For boot camps, no make-up classes will be arranged for any unattended classes. Also, no cancellations and refunds are allowed;

TK Lab reserves the right to make any changes to the courses including curriculum, class size, class time, number of classes at any time as TK Lab sees fit.
Parents and guardians are solely responsible for the safety of the students before and after class. Students are not required to notify TK Lab when leaving any premises where the classes are arranged.

WEATHER POLICY

Typhoons - In-person and Door-to-Door classes

Signal No. 1	All classes continue as usual
Signal No. 3	All classes continue as usual (for students’ safety, Hybrid learning model is adopted)
Signal No. 8 3 hours before class start	All classes are delivered online When signal No. 8 is lowered, all classes remain online.
Signal No. 8 Within 3 hours of class start	All classes are cancelled

Rainstorms - In-person and Door-to-Door Classes

AMBER	All classes continue as usual
RED	All classes continue as usual (for students’ safety, a Hybrid learning model is adopted)
BLACK	All classes are delivered online

Online classes Classes are conducted as usual regardless of the weather conditions.

Hybrid learning is a synchronous educational model where some students attend the class in person and some attend virtually from home. For any classes that are cancelled due to bad weather, i.e. Typhoon Signal No. 3 replaced by a higher warning signal in less than 3 hours, TK Lab at a reasonable time, will try its best to accommodate the majority with make-up classes but with no guarantee.

SICK LEAVE POLICY

In case of sickness absence, students should notify TK Lab via WhatsApp chat at 9469 7423. Students must present a valid doctor’s note, and notice submitted:

TK Lab In-person Private Classes & Group Private Classes

2 hours prior to class, full tuition fees will be credited;
within 2 hours of class start, half tuition fees will be credited;

Boot Camp

Under normal circumstances, make-up classes are not available for boot camps. As a gesture of goodwill, TK Lab will try its best to arrange a make-up class in order to help the student keep up with the learning progress. However, the arrangement is subject to class availability, with no guarantee.

LIMITATIONS OF LIABILITY

TK Lab, at all material times, shall not be liable for any items or properties being lost or stolen at any of TK Lab's locations for any reason whatsoever. Student agrees to be solely responsible for taking care of his/her own personal belongings at any of TK Lab's locations.

RESTRICTIONS ON USE

Parents, Students and Nomad Teachers agree to not reproduce, distribute or show to any other person, in whole or in part, any of the class materials, lesson notes, assessments and tests distributed by TK Lab without the prior written consent of TK Lab. Any person is not permitted to solicit or make private arrangements for tuition with any Nomad Teachers, either employed or introduced by TK Lab.

TK Lab reserves the right to change the T&C at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this page.

PERSONAL DATA AND EDITORIAL MATERIALS

Unless otherwise specified or opt-out in writing to our email address at tklab.dev@gmail.com, all clients and participants to any programs, including but not limited to courses, free and/or paid workshops organised by TK Lab agree and allow TK Lab to freely use all photography, film and sound material that has been created by TK Lab without further approval from the participant for promotional or educational purposes. These include but are not limited to all rights to images, footages, student’s and/or participant’s work.

Personal data may be collected and/or processed by TK Lab both within and outside Hong Kong mainly for the purpose of booking completion, product and/or service provision. TK Lab reserves the right to inform clients of any new offers, products and services which may be of interest to clients including but not limited to E-mail and SMS. TK Lab processes personal data in compliance with applicable data protection legislation. If you have questions about TK Lab's processing of your personal data, would like to have a copy of the information TK Lab holds about you, or have inaccurate personal data rectified or erased, please contact us at tklab.dev@gmail.com

INTERPRETATION

Words importing the singular include the plural and vice versa and words importing a gender include every gender and any reference to a person includes a reference to a body corporate or any unincorporated entity. The headings on this page are inserted for convenience only and shall not affect the construction of this Agreement.

This Terms and Conditions was last updated on the 3rd day of April, 2022. TK Lab reserves the right to amend these Terms and Conditions at any time without further notice.

DISCLAIMER

All information disclosed and provided by TK Lab on our official website (tklab.dev) or any publications is for general information purposes only. TK Lab shall not be deemed responsible for any inaccurate information, nor any damage or loss caused by any information on this website. While TK Lab endeavours to keep the information up-to-date and correct, TK Lab makes no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance placed on such information is therefore strictly at the reader’s own risk.

TK Lab's website may contain hyperlinks or produce search results that reference or link to third party sites throughout the World Wide Web.The inclusion of any links on this website does not necessarily imply a recommendation or endorse the views expressed within them and TK Lab takes no responsibility and will not be liable for the nature, content and availability of any other websites.